Offering "private support" as part of a public support community
When I tested this here on meta, by creating a tl0 user, I was able to navigate to the support-teams group page and select the Message button to send the group a message. Once I posted the message, it...
View ArticleClik here to view.
Offering "private support" as part of a public support community
RGJ: When I search the forum I have to explicitly add in:private to my search query to search my messages. Sometimes I really don’t remember if something was a (more or less public) topic or a PM to a...
View ArticleClik here to view.
Offering "private support" as part of a public support community
tobiaseigen: You can always add links to the hamburger menu as you see fit to suit the purposes of your site, or in a banner on your homepage etc. So I don’t see that there is much more that needs to...
View ArticleClik here to view.
Offering "private support" as part of a public support community
RGJ: In the past months I have talked to a quite lot of people that are trying to set up direct client support - where a support team resolves (confidential) client specific issues - as an addition to...
View ArticleClik here to view.
Offering "private support" as part of a public support community
schungx: I know full well that this is not what Discourse is designed for, and that I’m trying to shoe-horn Discourse into doing something that it is not supposed to do, but between private in-boxes...
View ArticleClik here to view.
Offering "private support" as part of a public support community
RGJ: What if there was some kind of ‘drop box’ category where people can start a topic and interact with support staff (basically: a group), where only they and members of that group can see the...
View ArticleClik here to view.
Offering "private support" as part of a public support community
codinghorror: This is something we want to support, (figuratively and literally), but we don’t want to be shoehorned into a “support tool” corner. If you have specific feedback on how to make...
View ArticleOffering "private support" as part of a public support community
Or maybe just have search include pms by default? Read full topic
View ArticleOffering "private support" as part of a public support community
Indeed - that would be wonderful! A setting “Search PMs by default” (which is normally off) would really be ideal. In that way, any worries about users getting mixed up between search results for...
View ArticleClik here to view.
Offering "private support" as part of a public support community
pfaffman: Or maybe just have search include pms by default? This may or may not be a useful default, that probably depends on the type of community, but I’m not sure it really solves making personal...
View ArticleClik here to view.
Offering "private support" as part of a public support community
jerry0: We have tried to teach them that they must add the code in:personal to the search query in order to search their messages, but it’s not intuitive and, to be frank I haven’t seen a single one...
View ArticleClik here to view.
Offering "private support" as part of a public support community
Yes, we moved away from defaulting to a search filter in specific routes in the app because our search widget now suggests filters as you type. (For example, if you type words that match a...
View ArticleClik here to view.
Offering "private support" as part of a public support community
I have to say, the Discourse team are awesome Read full topic
View ArticleClik here to view.
Offering "private support" as part of a public support community
pmusaraj: We can do something similar when viewing PMs/inboxes. This would be golden. I really miss the ability to do a keyword search for messages in a specific group inbox. I don’t think this is...
View ArticleClik here to view.
Offering "private support" as part of a public support community
Two changes have now been merged. 1: When you are in a personal or group inbox, search is now automatically scoped to PMs, and the UI looks like this (commit): 2: This commit added support for the...
View ArticleClik here to view.
Offering "private support" as part of a public support community
This is a great improvement! in:messages is so much more intuitive to me than in:personal. Is there any way to also make it possible to search for messages in a group inbox? I am realizing now that I...
View ArticleOffering "private support" as part of a public support community
Yes, we’ve been discussing this internally and I just added support for group_messages:GROUPNAME in FEATURE: Add `group_messages:` keyword to advanced search (#16584) · discourse/discourse@b266a36 ·...
View ArticleOffering "private support" as part of a public support community
5 posts were split to a new topic: What is a group:GROUP search? Read full topic
View ArticleOffering "private support" as part of a public support community
I’ve just noticed that using the search for group_messages: doesn’t give a ‘more…’ link at the bottom of the quick results like the others. Is that by design? Read full topic
View ArticleOffering "private support" as part of a public support community
Yes, good catch. It’s not by design, will look into it soon-ish. Read full topic
View ArticleClik here to view.
Offering "private support" as part of a public support community
Jeff Atwood: If you have specific feedback on how to make Discourse better in this role, let us know. This is also on the searching of Private Messages thing. My users (and I) struggle to find...
View ArticleOffering "private support" as part of a public support community
This even seems like a bug. I would expect the advanced filter “posted by” to search for posts by that person and not mentions. Read full topic
View ArticleClik here to view.
Offering "private support" as part of a public support community
The advanced filter does get them (with @mention in the search term) but that is a little too technical for my very untechnical users who will just type in the name of the person and expect them to...
View ArticleOffering "private support" as part of a public support community
Thanks @nathank, this sounds like a reasonable request to me, we should be able to fix this by adding topic participants in PM search data. Read full topic
View ArticleOffering "private support" as part of a public support community
Yesterday, I merged a fix that includes topic participants in PM search data @nathank. Note that it works for new PMs only by default, if you would like to have it reply retroactively, you would need...
View Article