Offering "private support" as part of a public support community
When I tested this here on meta, by creating a tl0 user, I was able to navigate to the support-teams group page and select the Message button to send the group a message. Once I posted the message, it...
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Offering "private support" as part of a public support community
RGJ: When I search the forum I have to explicitly add in:private to my search query to search my messages. Sometimes I really don’t remember if something was a (more or less public) topic or a PM to a...
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Offering "private support" as part of a public support community
tobiaseigen: You can always add links to the hamburger menu as you see fit to suit the purposes of your site, or in a banner on your homepage etc. So I don’t see that there is much more that needs to...
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Offering "private support" as part of a public support community
RGJ: In the past months I have talked to a quite lot of people that are trying to set up direct client support - where a support team resolves (confidential) client specific issues - as an addition to...
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Offering "private support" as part of a public support community
schungx: I know full well that this is not what Discourse is designed for, and that I’m trying to shoe-horn Discourse into doing something that it is not supposed to do, but between private in-boxes...
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Offering "private support" as part of a public support community
RGJ: What if there was some kind of ‘drop box’ category where people can start a topic and interact with support staff (basically: a group), where only they and members of that group can see the...
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Offering "private support" as part of a public support community
codinghorror: This is something we want to support, (figuratively and literally), but we don’t want to be shoehorned into a “support tool” corner. If you have specific feedback on how to make...
View ArticleOffering "private support" as part of a public support community
Or maybe just have search include pms by default? Read full topic
View ArticleOffering "private support" as part of a public support community
Indeed - that would be wonderful! A setting “Search PMs by default” (which is normally off) would really be ideal. In that way, any worries about users getting mixed up between search results for...
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Offering "private support" as part of a public support community
pfaffman: Or maybe just have search include pms by default? This may or may not be a useful default, that probably depends on the type of community, but I’m not sure it really solves making personal...
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Offering "private support" as part of a public support community
jerry0: We have tried to teach them that they must add the code in:personal to the search query in order to search their messages, but it’s not intuitive and, to be frank I haven’t seen a single one...
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Offering "private support" as part of a public support community
Yes, we moved away from defaulting to a search filter in specific routes in the app because our search widget now suggests filters as you type. (For example, if you type words that match a...
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Offering "private support" as part of a public support community
I have to say, the Discourse team are awesome Read full topic
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Offering "private support" as part of a public support community
pmusaraj: We can do something similar when viewing PMs/inboxes. This would be golden. I really miss the ability to do a keyword search for messages in a specific group inbox. I don’t think this is...
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Offering "private support" as part of a public support community
Two changes have now been merged. 1: When you are in a personal or group inbox, search is now automatically scoped to PMs, and the UI looks like this (commit): 2: This commit added support for the...
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Offering "private support" as part of a public support community
This is a great improvement! in:messages is so much more intuitive to me than in:personal. Is there any way to also make it possible to search for messages in a group inbox? I am realizing now that I...
View ArticleOffering "private support" as part of a public support community
Yes, we’ve been discussing this internally and I just added support for group_messages:GROUPNAME in FEATURE: Add `group_messages:` keyword to advanced search (#16584) · discourse/discourse@b266a36 ·...
View ArticleOffering "private support" as part of a public support community
5 posts were split to a new topic: What is a group:GROUP search? Read full topic
View ArticleOffering "private support" as part of a public support community
I’ve just noticed that using the search for group_messages: doesn’t give a ‘more…’ link at the bottom of the quick results like the others. Is that by design? Read full topic
View ArticleOffering "private support" as part of a public support community
Yes, good catch. It’s not by design, will look into it soon-ish. Read full topic
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